Before purchasing
Confirm your device, application, internet connection and required number of simultaneous connections before ordering. Contact support if you are unsure which plan is suitable.
Requesting a review
Send your order details, purchase date, device and a clear description of the issue to support. Each request is reviewed using the purchase terms supplied with the order and applicable consumer law.
Troubleshooting
Technical issues should first be checked with support because configuration, Wi-Fi quality or an incompatible player can often be corrected without replacing the service.
Contact support
Start a refund or technical-support request through WhatsApp at +44 7882 500971. Include only the information needed to identify your order; never send payment-card credentials.
Last updated: 11 August 2026.